Privacy Policy

1. Information We Collect

We collect information you provide directly when you create an account, complete your profile, post a request for help, apply to help someone, or contact us. This may include your name, email address, phone number, profile photo, city, job preferences, availability, and any other details you choose to share.

We also collect information related to your activity on MyGoTo Help, such as the requests you publish, applications you submit, messages you send, reviews, support requests, device information, browser type, IP address, pages viewed, and general usage analytics. If location-based features are used, we may collect approximate location data to help connect users with relevant local opportunities.

2. How We Use Your Information

We use your information to operate, improve, and secure MyGoTo Help. This includes:

• Providing the service — to create and manage accounts, match people who need help with people who want to help, display requests, process applications, and support platform features.
• Communication — to send service notifications, application updates, confirmations, account messages, customer support responses, and important policy or security notices.
• Safety, trust, and fraud prevention — to review suspicious activity, investigate abuse, enforce our rules, verify accounts when needed, and protect users, requests, and communications.
• Improvement and personalization — to understand how users interact with the website and app, improve functionality, develop new features, and make recommendations that are more relevant to your activity.

3. How We Share Your Information

We do not sell your personal information. We may share information only when necessary to run the service, comply with legal obligations, or enable user interactions on the platform.

• With other users — certain profile details, request details, application details, ratings, and messages may be visible to the people you interact with through the platform so requests and applications can function.
• Service providers — we may share information with vendors who support hosting, analytics, communications, moderation, customer support, or similar operational services on our behalf.
• Legal and safety reasons — we may disclose information when we believe it is necessary to comply with law, respond to valid legal requests, protect our rights, investigate fraud, or prevent harm.
• Business changes — if MoGo Help is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law.

4. Your Choices and Rights

You can review, update, or delete certain profile information from your account settings. You may also control some visibility settings, choose what details you share in your profile or requests, and opt out of non-essential promotional communications when those options are offered.

Depending on your location and applicable law, you may also have rights to request access to your personal data, correction of inaccurate data, deletion of certain information, restriction of processing, objection to certain uses, or data portability. If you want to make a privacy request, you can contact us using the support details provided by the platform.

5. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. These measures may include access controls, monitoring, secure infrastructure, and other internal safeguards appropriate to the nature of the service.

We also retain information only for as long as needed to operate the platform, comply with legal obligations, resolve disputes, and enforce our terms. Although we work hard to keep your information secure, no online service can guarantee absolute security, and you use the platform at your own risk.